PERSONAL DATA & COOKIES
YOUR DATA & DECATHLON
HOW DOES IT WORK?
OUR COMMITMENTS
Your data is not rented or sold
Your personal data (i.e. those you entrust to us) will only be used by DECATHLON. We undertake never to sell or rent such data: this is important to us. While we sometimes use outsourcers, they act only on our behalf and in accordance with our instructions.
We are transparent with the use we do of your data
On this page you will find all the processing we carry out regarding your personal data: where, when, how and why we process your data and also what your rights are.
Our communications are pertinent
Whatever your sport, whatever your passion, our aim is to support you as best as we can in your sporting activities and choice of products. We won't offer you flippers and a swimsuit if you just bought a pair of skis, and we won't send you advice about yoga if you have just taken up judo.
HOW DO WE USE YOUR DATA?
MANAGEMENT OF YOUR DECATHLON ACCOUNT
Why create an account? Your DECATHLON account is a veritable dashboard, enabling you to keep useful and important information together in one place.
For instance, your DECATHLON account offers you the possibility of tracking the status of your order, viewing your purchasing history and even finding your receipts!
You can also tell us via your account if you want to receive our communications (sporting advice, special offers, etc.).
This account is, of course, optional. It is based entirely on your consent. Basically, you create your account when you want and if you want.
You can also withdraw your consent whenever you wish if you want to delete your account.
ACCESS TO YOUR DECATHLON ACCOUNT (AUTHENTICATION)
Data controller The data you provide to us is processed by Decathlon UK Ltd, 9 Maritime Street, London, SE16 7FU. | Data processed We process data enabling us to manage your access and authentication: your login (email) and your password. | ||
Storage period We store your data until your user account is deleted or three years after your last login. | Your rights You have the right to access your personal data, except your password. You can also ask for your data to be rectified or erased. Simply send an email to [email protected] | ||
Data recipients Your data is used by our IT department, which manages your customer account. | Transfer outside the EU Your personal data remains within the EU, where we do everything in our power to protect them in accordance with European regulations. | ||
Legal basis for processing This processing is carried out only after we have obtained your consent. | Profiling or fully automated decision-making having legal effects or significantly affecting you This processing is not subject to any fully automated actions or decision-making by us. |
MANAGEMENT OF DIRECT MARKETING
When it comes to marketing, respect for your peace and tranquillity, and the relevance of our messages are the two rules on which we never compromise.
We have no intention of sending you unwanted advertising by email or post. And while you may find our advice interesting, rest assured we will not be telling you about our new boxing gloves if your passion is dance!
By doing us the honour of allowing us to know you better (sports practiced, level of proficiency, purchasing history, etc.) and by authorising us to contact you, we are able to send you messages tailored to you: advice concerning the sports you take part in, special offers right up your street and events you are sure to be interested in, etc.
Lastly, and most importantly, we promise never to transfer any of your information whatsoever. In other words, you will not end up receiving ads for washing powder. This point is important to us.
Data controller The data you provide to us is processed by Decathlon UK Ltd, 9 Maritime Street, London, SE16 7FU. | Data processed We process data enabling us to manage direct marketing: your first name, surname, email address, postal address, purchasing history, sport practiced and browsing history. | ||
Storage period Your data will be erased three years after your last contact. | Your rights You can ask to access, rectify and even erase your personal data. Under certain conditions, you can also ask for your data to be transferred to an entity other than DECATHLON. You also have the right to object to profiling. Simply send an email to [email protected] | ||
Data recipients Your data is used by our marketing department, our sales department and our IT department. | Transfer outside the EU At DECATHLON, we do everything in our power to protect your data in accordance with European regulations. Your data is stored on servers. Your data processed for this purpose may be subject to transfers outside the European Union. | ||
Legal basis for processing Your personal data is processed only after we have obtained your consent. | Profiling or fully automated decision-making having legal effects or significantly affecting you As part of our management of direct marketing, we may carry out profiling or decision-making, which may be done in a fully automated manner. This operation will only take place after we have obtained your consent. |
COOKIE MANAGEMENT
What are cookies? Cookies are files saved on your computer or smartphone. They enable us to store information concerning your browsing activity on our websites and mobile apps. These cookies have several purposes. Let us explain...
COOKIES STORED AND USED BY DECATHLON:
Functional cookies: these enable you to use the main functions of the website, such as managing your shopping cart or remaining logged in while you browse the website.
Personalised cookies: these enable you to visit the website in a personalised way based on your previous visits and purchases, etc. These cookies enable you to quickly find the best offers corresponding to your interests.
Advertising cookies: these enable you to receive offers from DECATHLON on external partner websites.
Button: Cookie Settings
YOUR QUESTIONS AND FEEDBACK
Passionate as we are, obtaining the satisfaction of our sports men and women is our driving force. Unexpected situations can, however, occur: an error in your order, a delivery delay, a fault in a product, etc.
Our Customer Loyalty Team is at your disposal to help you at such times and ensure you obtain the satisfaction you are entitled to expect. You can contact them by email or by telephone.
We process certain data concerning you in order to process your calls and messages. Depending on the nature of your claim, this data may be shared with other internal departments if they are directly involved in resolving your problem.
YOUR REQUESTS TO OUR CUSTOMER LOYALTY TEAM
Data controller The data you provide to us is processed by Decathlon UK Ltd, 9 Maritime Street, London, SE16 7FU. | Data processed We process the data necessary to manage your call: your first name, surname, email address, postal address, vocal recording, the product concerned, the nature of the defect and, where absolutely necessary and justified by the nature of the defect, data relating to your state of health. | ||
Storage period Your data will be erased two years after our last contact. | Your rights You can access, rectify and even erase your personal data. Simply send an email to [email protected] | ||
Data recipients Your data is used by our Customer Loyalty Team, our in-store teams, our quality department, our sales department and our legal department. | Transfer outside the EU At DECATHLON, we do everything in our power to protect your data in accordance with European regulations. Your data is stored on servers. Your data processed for this purpose may be subject to transfers outside the European Union. | ||
Legal basis for processing Your personal data is processed only after we have obtained your consent. | Profiling or fully automated decision-making having legal effects or significantly affecting you Your order is not subject to any fully automated actions or decision-making by us. |
YOUR REVIEWS ABOUT PRODUCTS, SERVICES AND SHOPPING EXPERIENCE
Data controller The data you provide to us is processed by Decathlon UK Ltd, 9 Maritime Street, London, SE16 7FU. | Data processed We process the data necessary to publish your review and to recontact you if necessary: your first name, surname, email address. | ||
Storage period Your review will be displayed for a period of 12 months and will be erased three years after being published. | Your rights You can access, rectify and even erase your personal data. Simply send an email to [email protected] | ||
Data recipients Your data is used by our Customer Loyalty Team, our in-store teams, our quality department, our sales department and our legal department. | Transfer outside the EU At DECATHLON, we do everything in our power to protect your data in accordance with European regulations. Your data is stored on servers. Your data processed for this purpose may be subject to transfers outside the European Union. | ||
Legal basis for processing Your personal data is processed only after we have obtained your consent. | Profiling or fully automated decision-making having legal effects or significantly affecting you Your order is not subject to any fully automated actions or decision-making by us. |
OUR SUPPORT IN YOUR SPORTING ACTIVITIES
CONTENT SHARING
Data controller The data you provide to us is processed by Decathlon UK Ltd, 9 Maritime Street, London, SE16 7FU. | Data processed We process data you will share on your profile page (pictures, comments, articles, etc). | ||
Storage period The data transmitted is stored unless you ask that your account is deleted. | Your rights You can access, rectify and even erase your personal data. Simply send an email to [email protected] | ||
Data recipients Such data is collected when you share it. Some of our departments may access your data in order to process your order: IT, customer relations centre, our in-store teams. We also use outsourcers for technical purposes such as web hosting and for delivery purposes. Their access is strictly managed by DECATHLON. They are not able to use your data for any purpose other than for the service they provide. | Transfer outside the EU At DECATHLON, we do everything in our power to protect your data in accordance with European regulations. Your data is stored on servers. Your data processed for this purpose may be subject to transfers outside the European Union. | ||
Legal basis for processing Your personal data is processed only after we have obtained your consent. | Profiling or fully automated decision-making having legal effects or significantly affecting you Your order is not subject to any fully automated actions or decision-making by us. |
GOOD TO KNOW
MORE INFORMATION ON DATA TRANSFERS
Did you know? Your data may be transferred outside the European Union. Rest assured, such transfers are carried out very carefully. Let us explain...
Why do we transfer your data?
The transferring of your data outside the European Union is chiefly explained by the location of our outsourcers.
In effect, in order to offer you a high-quality service, we have decided to outsource certain operations to specialised service providers with extensive expertise in their fields (e.g. hosting). Some of these service providers are established outside the European Union.
How are these data transfers governed?
Irrespective of the countries in which our outsourcers are established, we always select them with the utmost care. This is particularly the case as regards the manner in which your data is kept secure. These outsourcers only act on DECATHLON's instructions and at no time use your data for anything other than to perform the services we hire them for. A contract is systematically signed between DECATHLON and the selected outsourcers.
Where our service providers are established outside the European Union, we seek to prioritise countries in which the legal system offers a satisfactory level of security. The list of such countries is available here: https://www.cnil.fr/fr/la-protection-des-donnees-dans-le-monde
Where this is not possible, we manage such transfers using the appropriate legal mechanisms including, in particular, the signing of additional contractual clauses specifically designed for this type of transfer, or self-certification to the Privacy Shield (this system is only valid for service providers based in the United States).
https://ico.org.uk/make-a-complaint/eu-us-privacy-shield/
How do you know if your data is transferred?
If you want to know if your data is transferred, you can refer to the section on "Transfers outside the EU" included in the description of the processing concerned.
YOUR RIGHTS
Providing us with your data does not mean you lose control of them. Here's why:
You have a number of rights. Some apply to all data processing concerning you, while others depend on the type of processing concerned and, in particular, the legal grounds on which it is based (contract, legal obligation, consent, legitimate interest, etc.).
Please find below a brief description of these rights and how they are exercised.
For more detailed information on the rights associated with the data processing concerning you, please see the section on "Your rights" included in the description of the processing concerned.
Right of access:
This right enables you to question us as to the nature of the data processing concerning you (type of data, how they are collected, etc.). It also enables you to ask us for a copy of all information concerning you. This right applies regardless of the legal grounds for the processing concerning you.
Right of rectification:
Many situations may require you to update your data: moving house, getting married, new sport, etc. The right of rectification exists exactly for this reason. This right applies regardless of the legal grounds for the processing concerning you.
Right to object:
This is the right to say "no!", i.e. the right not to be included in data processing or the right to cease to be included. This right applies where the processing is based on Decathlon's "legitimate interest", provided this interest is not "compelling".
Right to erasure:
This is the right to be forgotten, and is perfectly normal. Decathlon has no reason to store your data when it is no longer necessary. All data concerning you are automatically erased on the expiry of the storage period indicated when the data is collected.
Where your data is subject to processing based on your consent or on the legitimate (but not compelling) interest of Decathlon, you can have your data erased early. How? Simply express your wish to withdraw your consent or exercise your right to object to the processing.
Right to portability:
This right entitles you to request to obtain the data concerning you where such data is subject to processing based on your consent or on a contractual relationship. How is this different from the right of access? We have an obligation to transmit the data in a format technically usable by yourself or by an entity other than Decathlon.
You can exercise your rights by contacting us at one of the following addresses:
- by email: [email protected]
- by post: Decathlon UK Ltd – Personal Data Protection – 9 Maritime Street, London, SE16 7FU.
To ensure your request is processed as efficiently as possible, don't forget:
- to indicate the type(s) of processing to which your request pertains
- to indicate the right(s) you wish to exercise
- to send us a copy of your ID (to enable us to confirm that the person making the request is indeed the person concerned by the processing).
If, despite all our efforts, you consider that your rights have not been respected, you may refer the matter to the ICO (The UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals): https://ico.org.uk/